Lansweeper Support

[patriotxt]

Hello, 

Is Lansweeper email support still a thing ? I have reached out to support@lansweeper.com twice and have not received a response. It has been a few days now. Is this still a valid way to reach out to support? 

[patriotxt]

I figured out that the support emails were being dropped due to them coming from Paris, France. They were not being delivered from there before. Thank you to j_diaz for having someone reach out directly ! I appreciate it. 

[j_diaz]

Hello @patriotxt! Yes, you have the correct email for support. Please note that we have Service Level Objectives that depend on the severity of your case.

When you contacted us, did you receive a case number in the subject line? Can you provide the case numbers so we can verify the status of your cases? 

[patriotxt · Accepted solution]

This one is my bad, I see now the support emails were being dropped on my end. I have resolved this. Case #00548292 opened Aug 2. 

Thank you 

[j_diaz]

Good to know that the issue with the emails on your end was resolved. We sent you an email requesting some data from you. Did you receive that email?

[KevinA-REJIS]

I've been working with their support over the past couple weeks. No problem communicating back and forth for me.

[patriotxt]

Yea, I noticed we were dropping their emails. Something changed on our end which started dropping them.