lansweeper web console can't be displayed

[jamesatvita]

After upgrading Lansweeper to the latest version from 5.2 (can't remember the exact version), try to login to the web console, which displays a "this page can't be displayed" error page. I check the IIS Express Service, find it's stopped, try to restart the service, it starts for 1 second but then stops.

Please help

Thanks

[Susan_A · Accepted solution]

FYI for everyone: this is a confirmed bug and will be fixed in our next installer. You can manually resolve the issue by reinstalling the console, as Daniel pointed out.

[jamesatvita]

I follow the instructions posted by Daniel, and the issue is resolved.

Thanks

[Daniel_B]

We are investigating this issue. Could you try

• opening services.msc and stopping IIS Express. If any other website service runs on your Lansweeper server, stop that one as well
  
• reinstalling the web console according to the instructions in this KB article
  
• testing the access to the web console again
  

[Lockstar]

Same issue coming from a 5.2.0.17 / 5217 going to 5.3.0.13 and 5313.
you should have the error message in the windows application event logs.
I saw them but didn't copy them out before reverting 😞 so will have to grab them another time.
We have ours on a custom port 'tcp:81' using the iis express. I also didn't get a chance to check the binding setup in case its reverted to 80 or a conflicting port.