→ Having trouble accessing our new support portal or creating a ticket? Please notify our team here

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
WhatPasta
Engaged Sweeper
v. 7.1.40.5
Local SQLExpress

I have a recurring issue with this. The server is scheduled to reboot once a month. The windows event log is:

lansweeper.domain.com MSWinEventLog 3 System 959 Sun May 19 12:09:32 2019 7009 Service Control Manager N/A N/A Error lansweeper.domain.com N/A A timeout was reached (60000 milliseconds) while waiting for the lansweeperservice service to connect. 132199



I tried increasing the automatic service start timeout period from 30 seconds to 60 seconds via registry, but lansweeperservice still is failing to start automatically from boot. It does start manually via logged in user session.

Thoughts on what is being stubborn? The lansweeper suite is the heaviest application on this server.
1 ACCEPTED SOLUTION
Susan_A
Lansweeper Alumni
If you haven't already in the meantime, please update your Lansweeper installation to the latest version by following these instructions: https://www.lansweeper.com/knowledgebase/updating-your-installation/
There was a fix for a service timeout issue in a build released after the one you're currently using.

For urgent questions, it's always best to contact our support team at support@lansweeper.com. Though we reply to as many topics as possible, we unfortunately cannot guarantee a response on the forum.

View solution in original post

1 REPLY 1
Susan_A
Lansweeper Alumni
If you haven't already in the meantime, please update your Lansweeper installation to the latest version by following these instructions: https://www.lansweeper.com/knowledgebase/updating-your-installation/
There was a fix for a service timeout issue in a build released after the one you're currently using.

For urgent questions, it's always best to contact our support team at support@lansweeper.com. Though we reply to as many topics as possible, we unfortunately cannot guarantee a response on the forum.