Lenovo warranty not detected

[it_ufficio]

Hi,

we are facing an issue with warranty detection for all our Lenovo PCs.

For all scanned Lenovo PCs we get on tblwarranty.Error the following error:

Connection error (elapsed time: 00:00:00.2968807): The underlying connection was closed: An unexpected error occurred on a send.

Could you please help?


Regards.

[Hemoco · Accepted solution]

Customer contacted us via email and indicated that the issue has been resolved:

Ok, we examined further our issue, and found the solution.

We’re using a Forefront TMG proxy with HTTPS inspection enabled, and there was some issue with the SSL certificate at Lenovo warranty site, then the connection from Lansweeper server was dropped due to the HTTPS inspection.

Disabling HTTPS inspection for our Lansweeper server, the warranties are now scanned and reported correctly.

Thanks for your support, the issue is resolved.

Regards.

[Hemoco]

Please contact support@lansweeper.com and provide:
- Link to this forum thread.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Output of the report below, in Excel format. Replace YourAsset with the NetBIOS name of one problem asset.

To use the report, do the following:
•Open the report builder under Reports/Create New Report.
•Paste the SQL code we provided at the bottom of the page.
•Left-click somewhere in the upper section of the page so the code applies.
•Give the report a Title and hit the Save & Run button to save it. Export options are listed on the left.

Select Top 1000000 tblAssets.AssetID,
tblAssets.AssetName,
tblAssets.Domain,
tblAssets.Lastseen,
tblAssets.Lasttried,
tblAssets.ServiceVersion,
tblWarranty.WarrantyId,
tblWarranty.LastWarrantyTry,
tblWarranty.LastWarrantySuccess,
tblWarranty.PurchaseCountry,
tblWarranty.ShipDate,
tblWarranty.ForceUpdate,
tblWarranty.Error,
tblAssetCustom.Manufacturer,
tblAssetCustom.Model,
tblAssetCustom.Serialnumber,
tblAssetCustom.PurchaseDate,
tblAssetCustom.Warrantydate,
tblAssetCustom.SystemSKU
From tblAssets
Left Join tblWarranty On tblAssets.AssetID = tblWarranty.AssetId
Left Join tblAssetCustom On tblAssets.AssetID = tblAssetCustom.AssetID
Where tblAssets.AssetName = 'YourAsset'