Warranty tracking, Lenovo Assets Warranty scan issues

[Danny_Summer]

Hi All,

Lenovo Assets Warranty scan issues with "Parsing error: Cannot parse 'https://csp.lenovo.com/ibapp/il/WarrantyStatus.jsp?PF3LG7JT'" with Lansweeper 10.2.2.0. But HP assets warranty scan status is normal. Anyone have the same issue?😅

[Obi_1_Cinobi]

Hello there!

When facing warranty issues, we would recommend the following steps:

• Double-check all of the troubleshooting steps in this knowledge base article: https://www.lansweeper.com/knowledgebase/scanning-warranty-information/
• Double-check that there are no firewalls, proxies, anti-virus software packages, or other processes in your network that are preventing the Lansweeper Server service from reaching the Internet and retrieving the warranty information. Check that your Lansweeper scanning server has full Internet access. We recommend consulting your network admin and double-checking that nothing is blocking access.

If the above steps do not resolve your issue, we would recommend reaching out to tech support: https://www.lansweeper.com/contact-support/

When submitting a support case, please provide us with the following information:

• Full screenshots of one asset's Lansweeper webpage. Show us the following tabs:
  • Summary (make sure the full warranty section is shown if present)
  • Scan Time (if it exists)
  • Errors (if it exists)
  • The output in excel format of the warranty scanning errors report as documented here: https://community.lansweeper.com/t5/forum/warranty-scanning-errors/m-p/24840#post45562
    • You can find an export button on the left-hand side of the report results.
    • Instructions for adding this report to your Lansweeper installation can be found here: https://www.lansweeper.com/knowledgebase/how-to-add-a-report-to-your-lansweeper-installation/
• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper scanning server.
• Program Files (x86)\Lansweeper\Website\App_Data\web_errorlog.txt, as present on your Lansweeper web server, if it exists.

We recommend compressing these files into an archive (zip/rar/7z) prior to sending them to drastically reduce their size.