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nova_jarvis
Engaged Sweeper II
I am a new lansweeper user.

is ther a way to limit access to knowledgebase articles by user role.
ie: I have users that are not agents and not administrators. i only want to give these users access to knowledgebase articles that pertain to thier job function.

thanks
Nova


2 REPLIES 2
Viper
Engaged Sweeper II
It's been requested before:


KB Permissions for Users (Non Agents)


In my opinion, this is what this teammate is requesting as well:


KnowledgeBase Access - Need to be clear!



I would like to say again that:

This is a feature I would like to see as well.
If this could be based on Active Directory groups, that would be better.
Certain users would need access to advanced articles or would not need access to articles that do not pertain to their department.

anpatterson03
Engaged Sweeper III
I believe you can only limit access to KB categories and even then, it currently is only public or not.