LsAgent on Mac - not capturing installed software

[LP]

We just rolled out LsAgent for our Mac's. They are starting to report in without any errors. All hardware and OS information is in Lansweeper. However, no software has been discovered on any of the devices. I did verify that Spotlight is enabled on the devices. What am I missing?

[Obi_1_Cinobi]

Hello there!

Would you mind reaching out to support so we can have a deeper look: https://community.lansweeper.com/

[BenoitJ]

Hello @Obi_1_Cinobi 

Did you resolve this problem ? I have the exact same issue.

Thanks

Best Regards,

Benoit

[Obi_1_Cinobi · Accepted solution]

Hello there!

This issue should be resolved in the latest version of Lansweeper, version 11.1. 

You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgebase/updating-your-installation/

If needed, you can always check our changelog to see all the additions, changes, and fixes that have been implemented in the Lansweeper software: https://www.lansweeper.com/changelog.aspx

The latest Lansweeper installer can be found here: https://www.lansweeper.com/update-lansweeper/
The latest LsAgent installers can be found here: https://www.lansweeper.com/download/lsagent/