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emailing subscriber

We noticed that when I set another agent in our IT department as a subscriber to a ticket that I am the primary agent that they do not get the initial ticket emailed when I create the ticket. However, if I add a new message to the ticket, they get th...

rallen by • Engaged Sweeper II
  • 4186 Views
  • 1 replies
  • 0 kudos

Direct Links to Different Ticket Types

Found this discussion back in 2018. I'd love to see this become a feature.https://www.lansweeper.com/forum/yaf_postsm56055_Open-new-ticket-with-preset-type.aspx#post56055I want users to be able to click on a link and start a new ticket with the ticke...

WilsonTech by • Engaged Sweeper II
  • 4326 Views
  • 1 replies
  • 0 kudos

Jan 2020 Patch Tuesday Report

It appears that with Microsoft's release of KB4532695 (and others), the report for the Jan2020 Patch Tuesday now shows systems as being out of date. On at least a couple of systems KB4528760 is removed when KB4532695 is installed (MS says that 695 s...

astockton by • Engaged Sweeper
  • 7627 Views
  • 5 replies
  • 2 kudos

email create new ticket when disabled

Hello, we have setup the incoming mail fonction, and disabled the creation of new ticket:When the ID in the subject is not recognized: X Reject E-mail Make new ticketBut if someone remove everything in the subject, it create a new ticket.How could ...

mverret by • Engaged Sweeper II
  • 3958 Views
  • 1 replies
  • 0 kudos

Helpdesk users interface

In the user web interface, I would like to remove the middle sections that split the users tickets by ticket type. It is redundant. Can it be disabled ?

hlynch by • Engaged Sweeper II
  • 4344 Views
  • 1 replies
  • 0 kudos

Request timed out on reports.

Hi,I'm facing the following error for a while:It shows when I click on Create new or edit report.Sometimes, a few actually, it loads after ~1 minute.The server hardware is: 2 x vCore E5-2620 v2 @ 2.10GHz + 4GB RAM.How can I solve it?Thanks.

Resolved! Wanting to add color to my report

Select Top 1000000 tblAssets.AssetID, tblADusers.Lastname, tblADusers.Firstname, tblAssets.AssetUnique, tblAssets.Domain, tblSoftwareUni.softwareName As Software, tblSoftware.softwareVersion As Version, Case tblSoftware.softwareVersion When...

DontByteMe by • Engaged Sweeper III
  • 8486 Views
  • 4 replies
  • 0 kudos

Including Priority in outgoing email template

Hi folks,I'm wanting to include ticket priority in the outgoing email template for agents after a ticket is assigned to them. However, I'm having trouble coming up with the correct parameter to put into the template. I've tried [priority], [ticketpri...

tlonde by • Engaged Sweeper II
  • 6460 Views
  • 3 replies
  • 1 kudos