Missing Information about CPU Cores

[daigls]

Hi,

we have the following problem.

two Servers with the same mainbord typ and CPU Information.

for one server the information about cpu and numer of cores is correct. OS is Windows Server 2008 R2

for the other one the information about number of cores is missing. OS is Windows Server 2003.

Is this a problem of the os?

[Susan_A · Accepted solution]

Lansweeper pulls processor information from the Win32_Processor WMI (Windows Management Instrumentation) class on the client machine itself. If WMI doesn't return the core information, which is likely the problem, there is nothing we can do about this unfortunately. There are some known issues with and fixes for WMI returning incorrect processor information for Windows Server 2003, which we've documented here and here as well, but I'm not sure these fixes apply to your situation as well.