Monitor serial numbers

[JeffreyN]

http://www.lansweeper.com/Forum/yaf_postst3955_Monitor-Info.aspx#post18743
I have only just come across this issue - ignorance is bliss until caught out.

I also note that the Philips serials with DL#/AU# also have omitted characters.
E.g. Serial starting with AU1... actually on the monitor as AU1A...

Is there anything being looked at more recently for Lansweeper to automatically resolve these correctly?

[Bruce_B · Accepted solution]

This issue is being handled via email. Incorrect monitor serial scanning is caused when vendors don't store their entire serial in one field in the registry, but rather in a combination of fields. The exact arrangement of characters differs between manufacturers and even monitor models. We are able to hardcode fixes for this but it's on a model by model basis.