→ Having trouble accessing our new support portal or creating a ticket? Please notify our team here
04-17-2024 10:45 AM - last edited Friday
**Update **
We are aware that some user email addresses have not yet been mapped to our systems and we are actively working behind the scenes to ensure all users are mapped properly. In the meantime, please continue to reach out via this thread so that we can get you enabled as quickly as possible.
Thank you for being a valued customer and Lansweeper Pro.
[Original Post]
Hello All,
Let us know if you need assistance raising ticket or using our support portal:
Our team will be actively monitoring this thread to assist you with any questions related to raising tickets or using our Support Portal. Please drop your questions in the comments section below, make sure your posts do not contain any confidential information.
Lansweeper Support Portal:
Community Account Creation:
yesterday
I'm not able to see anything at all under Manage Cases. The entire area is a blank white box and then the footer of the site below it.
7 hours ago
I’ve sent you a direct message requesting additional information to help us investigate the issue you’re experiencing with the “Manage Cases” section. This issue is unusual and should not typically occur, so we appreciate your patience as we look into it.
Our support team is committed to resolving this issue.
a week ago
I cannot create a case. I get an error that "We are unable to match the email address you are currently logged in with a customer account in our systems..."
Thursday
Getting the same error, or sometimes the "Contact Administrator" as mentioned below by other users. Was able to manage cases and reply to an open case without any issues yesterday so this is rather annoying.
Friday
Hi spasikowski
We apologize for yesterday's "Contact Administrator" error; The issue has now been resolved. Could you please verify if it is functioning correctly for your user?
For those experiencing "We are unable to match the email address you are currently logged in with a customer account in our systems..." this means that either no community account has been made yet, or that we need additional details which can be resolved by contacting sales or your account manager through: Contact Sales & Customer Service - Lansweeper
Friday
Seems to be working again.
a week ago
when I'm trying to access a case from the portal I submitted last week, it says "Contact Administrator"?
Friday
Hi NorthShoreTechG!
We apologize for the inconvenience caused by the Contact Administrator error last evening/this morning. The issue has now been resolved. Could you please verify if it is functioning correctly for your user?
a week ago
I am trying to create a ticket but I get the message "
We are unable to match the email address you are currently logged in with a customer account in our systems. Please make sure that you are logged in with your business email address or contact our sales team via this link. "
The email address I am using matches the email that is on the configuration page for lansweeper and the one I used to purchase the licenses.
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