No Anti Virus???

[hasayeret]

Hi guys,

Lansweeper keeps bugging me about one of our servers not having an Anti Virus but it clearly does!
It has the same AV as our other servers (SEP) but I'm not sure why it keeps saying "no"...
I tried re-installing the av and rescan the assets but it still comes out negative after the rescan...

What's going on???

Thanks!

[Daniel_B]

In order to fix scanning errors, please refer to this KB article. You might need to check if port 135/TCP is open and Windows remote administration is enabled between your Lansweeper server and the affected target computer.
If you couldn't fix scanning errors, you could use LsPush as well which locally scans the computer and afterwards transfers the result file back to your Lansweeper server via direct server connection, file share or mail.

[hasayeret]

Ok so I removed the asset and re-scanned it and now it's telling me that it is online but firewalled. The server is not being firewalled by both windows and SEP. What's going on???

[hasayeret]

we're using the same AV on all our severs and it was able to find it on all of them... just not sure what's the deal with this one...
can you tell me more about the agent scan?

[Daniel_B · Accepted solution]

This article describes how Lansweeper collects data about Anti-Virus software. In some cases, you might need to rebuild the antivirus WMI class which is described in that article as well.

[MakeBug]

Which scanning method did you use? Have you tried agent-scanning?
I also have this problem (sometimes it says theres NO AV, sometimes it says it's deactivated, sometimes not up to date...cursed), but with the agent-scan it worked. Sure this is not a SOLUTION, but maybe a workaround.