03-17-2020 04:43 PM
Solved! Go to Solution.
08-04-2020 03:23 PM
06-04-2024 04:41 PM
I recently opened a support ticket regarding this issue. Here's the long response from support. Note that this response doesn't address duplicate entries (e.g. multiple tblLsAgentAsset entries referencing the same AssetID), which is also a problem. I'm still working through that one.
We understand the importance of keeping your LsAgent data clean and organized, and it sounds like you've encountered some challenges with orphaned assets and duplicates.
We have two options to help you address this:
Option 1: Manual Uninstallation of Orphaned LsAgent Assets
This approach is ideal if you want to target specific devices that you're confident are no longer needed. Here's how to proceed:
Option 2: Database Cleanup of Orphaned LsAgent Assets
This method allows you to directly delete orphaned entries from the database. It's a good option for bulk cleanup but proceed with caution as any mistakes could affect valid assets. Here's what to do:
Important: Before proceeding, it's crucial to back up your Lansweeper installation as a safety measure. You can find instructions on how to do this here: https://community.lansweeper.com/t5/lansweeper-maintenance/back-up-your-installation/ta-p/64309
Additional Considerations:
We recommend choosing the option that best suits your comfort level and the specific situation. If you have any questions or need further clarification on either approach, please don't hesitate to ask. We're happy to assist you further.
06-05-2024 08:37 AM
Excellent, thank you for sharing the answer with the rest of the community @StillGoing
08-04-2020 03:23 PM