Not detecting Antivirus running on Servers

[mbatescny]

We run Vipre Business Premium on all our workstation and servers. Lansweeper see the program running and the workstaton fine. Tells us if it's running and if the virus defs are up to date. However on the server it doesn't report it. Under the dashboard is says there is not antivirus software installed on them.

Any thoughts on how to correct this or is it just a bug?

Thanks.

[Jeremy_D · Accepted solution]

Lansweeper does two things:

• Scan the anti-virus status, i.e. enabled/disabled and up-to-date/not up-to-date. This information is solely pulled from WMI (Windows Management Instrumentation), a protocol built into Windows computers. The AntiVirusProduct WMI class we pull the status information from doesn't exist on Server operating systems, so the anti-virus status of servers cannot be scanned.
  
• Scan the anti-virus installations on the machine. To detect anti-virus installations, Lansweeper checks WMI, but it also compares the computer's installed software with a list of known anti-virus software found in the Configuration\Anti-Virus section of the console. Your servers' anti-virus installations should be detected if the anti-virus software is listed in the servers' Software tabs and part of the list of known anti-virus software under Configuration\Anti-Virus. If the software is in the Software tab, but not in the anti-virus list, you can manually add it to the list.

More information on how Lansweeper scans anti-virus information, and how you can resolve false positives, can be found in this knowledge base article.