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- Note type and new state
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‎09-15-2016 03:47 PM
If I put internal note to a ticket the new state is default "Do not change"
If I put public note to a ticket the new state is "Open" even though the state is something else. I would like to have "do not change" by default there.
How do I change this?
Regards, Vala
If I put public note to a ticket the new state is "Open" even though the state is something else. I would like to have "do not change" by default there.
How do I change this?
Regards, Vala
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‎06-13-2019 08:38 AM
+1 Please
Every time a manager adds a note to agent's ticket they have to set the Status manually so the Agent can see there was an update.
If the status can change when Internal note is added this will save allot of time, clicks and avoid human error (forgetting to do so).
Every time a manager adds a note to agent's ticket they have to set the Status manually so the Agent can see there was an update.
If the status can change when Internal note is added this will save allot of time, clicks and avoid human error (forgetting to do so).
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‎05-31-2018 07:54 PM
+1 for this as well!
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‎08-11-2017 07:27 PM
+1 for this to be implemented asap.
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‎06-23-2017 03:19 PM
We would appreciate this modification as well.
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‎09-19-2016 04:30 PM
There is currently no option to put this standard on 'Do not change', but we'll add this to the wishlist. You can currently alter the state displayed at this location by changing the Default column for ticket states on the Configuration -> Ticket Content page.
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