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Options in new ticket spawns 2nd ticket

pretty much what it says on the tin. The thinking being a process like:1: HR Person logs ticket for a new user2: This ticket has an option for "Does this user require equipment bought" (Yes\No)3a: No - nothing new happens, ticket proceeds as normal3b...

Kal451 by • Engaged Sweeper
  • 1081 Views
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Mass update of assets via script,api or SCCM assignment?

so we're in the process of getting Lansweeper and the helpdesk going. One thing we'd like is for Assets to tie to users wherever possible. However the idea of doing this by hand is not appealing. Is there a way to do it to pull from a CSV or perhaps ...

Kal451 by • Engaged Sweeper
  • 3066 Views
  • 2 replies
  • 0 kudos

SSL certificate issues

Since we started using Lansweeper for our asset management & help desk a few years ago, my organization has had an ongoing problem. We are using IIS (not IIS-Express) and our own SSL certificate. We also have Integrated Windows Authentication turned ...

tlonde by • Engaged Sweeper II
  • 2108 Views
  • 0 replies
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O365v2 Scan fails with Sequence contains no elements

I’ve set up a new scan for our Office365 tenant using the newest KBs you have, and I only get an error that says: Sequence contains no elements. I’m using the certificate thumbprint method for authentication, and I can see in our Azure logs that the ...

cwboone by • Engaged Sweeper II
  • 4413 Views
  • 3 replies
  • 1 kudos

Fujitsu Warranty Scan Issues

Hello Everyone,for quite some time we had the issue, that no Warranty is scanned on our FUjitsu assets.However, with HP or Toshiba devices, this works flawless.I've already been through this Tutorialhttps://www.lansweeper.com/knowledgebase/scanning-w...

WBLK_Denn by • Engaged Sweeper
  • 5107 Views
  • 2 replies
  • 1 kudos

Resolved! Problems with deploying PowerShell script

Hello guys, i have a problem because I can't deploy new package with PS script. I'm using:powershell.exe -executionpolicy bypass -command {"commands go here"} (Setting action command)orpowershell.exe -executionpolicy bypass -file "{PackageShare}\Scr...

Jeffy by • Engaged Sweeper
  • 10099 Views
  • 4 replies
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