For some reason after installing the new version of Helpdesk (6.0.0.4) and entering an ticketing email account my old tickets are set as "In Progress" and its citing that:
An error occured when trying to mail the previous note.
The follwoing email address was rejected: myemail@mymail.com
I don't know why this is happening, I have since removed the ticketing email address but that was a completely different email from the 1 being rejected. Also, i seem to be the only one affected.
Help?