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AronJBAR
Engaged Sweeper II
For some reason after installing the new version of Helpdesk (6.0.0.4) and entering an ticketing email account my old tickets are set as "In Progress" and its citing that:

An error occured when trying to mail the previous note.

The follwoing email address was rejected: myemail@mymail.com

I don't know why this is happening, I have since removed the ticketing email address but that was a completely different email from the 1 being rejected. Also, i seem to be the only one affected.

Help?
1 ACCEPTED SOLUTION
Michael_V
Champion Sweeper III
Please send all beta problems to support@lansweeper.com and start the e-mail subject with "beta: "

View solution in original post

3 REPLIES 3
Michael_V
Champion Sweeper III
Please send all beta problems to support@lansweeper.com and start the e-mail subject with "beta: "
AronJBAR
Engaged Sweeper II
It's definitley a valid email address, it's not changed since the error has surfaced.
Bert_D
Lansweeper Employee
Lansweeper Employee
Please make sure that everyone that is related to that ticket, has a valid email address.

You can check this under Configuration > User Access & Roles