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No Email Verification Received

Hello,Having an issue getting access back to our cloud site because of email verification. Was able to access for the first day the site was up and now I'm required to verify my email but haven't received the verification email from yesterdays attemp...

rinks by Champion Sweeper
  • 1028 Views
  • 1 replies
  • 0 kudos

Duplicated assets scanned

A few days ago several duplicate assets started appearing in a scan by ip range. One of the assets appears as a windows type while the other as an EC2 and at the same time both have the same IP.What could be the reasons why this is happening with cer...

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Resolved! How to remove missing scan server?

We recently moved our installation, per the following document:  Although we have the server moved and it is functional, albeit the email does not work right now, and I am suspicious it is for this reason: I have gone through several KB's none addre...

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SlackJack by Engaged Sweeper II
  • 1392 Views
  • 1 replies
  • 0 kudos

Resolved! Cloud Site not syncing AD relations to Classic/Onsite

Hello! We are in the final stages of testing the new Lansweeper installation and cloud site and have ran into an issue when testing some mock assets. When we create an AD relation in the cloud site, this information does not sync to the onsite/classi...

rinks by Champion Sweeper
  • 1511 Views
  • 2 replies
  • 0 kudos

Issues scanning OT

Greetings, we are starting to scan OT devices and are having a hard time to make it work.  Follows the symptoms: Not all OT devices are discovered by Lansweeper.  The only devices that are discovered are as follows: We can ping all OT devices in the...

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DonMario73 by Champion Sweeper
  • 2355 Views
  • 4 replies
  • 0 kudos