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SalGBA
Engaged Sweeper
Is there no way to call useful info such as ticket creation date, priority, description, asset, etc. in outgoing email templates? I can't seem to find any info on this that isn't at least 2 1/2 years old.
3 REPLIES 3
stevce_brazeau
Engaged Sweeper II
Agreed! Being able to more clearly call out if an agent is primary or a subscriber would be fantastic.
davejohnson01
Engaged Sweeper II
I agree, one of my main complaints with the Help Desk tickets is the limitation with the email templates. It would be great if you expanded the ability to customize the email templates and allow us to use additional tags.

cajohnson
Engaged Sweeper II
Sal wrote:
Is there no way to call useful info such as ticket creation date, priority, description, asset, etc. in outgoing email templates? I can't seem to find any info on this that isn't at least 2 1/2 years old.


Agreed, this would be very useful, to have access to most if not all fields of a ticket. Even better would be to have access to custom fields.