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Ticket Dispatching - Alias Email

We're hoping to centralize the helpdesk mailbox with all our support teams to create tickets in Lansweeper.In our testing with ticket dispatching, we have a rule set up as follows:Tickets sent to alias "software@company.com" Move to "Software Team"Th...

cli_ab by • Engaged Sweeper II
  • 4279 Views
  • 1 replies
  • 0 kudos

Alerts repeating indefinitely

We have an alert for a report that checks for low disk space on the servers. Tonight, one of those activated, but instead of a single alert, we started to get about 2 a minute. We fixed the issue almost an hour ago, did a rescan on the asset, but the...

laurin1 by • Engaged Sweeper III
  • 4428 Views
  • 4 replies
  • 0 kudos

Problem: Software starts in background service at deploy

Hello community,I try to describe my problem a little better, I deleted the old thread I distribute a software, or just a file as an exe to the C partition as a copy.Then this should be started directly on the PC.In the first picture you can see my D...

EDV_OHZ by • Engaged Sweeper III
  • 3191 Views
  • 1 replies
  • 0 kudos

VPN computers - Location

Hi thereOur AD is not setup with separate OUs for different countries, I am trying to run a report in Lansweeper that only lists current computers seen in New Zealand in the last 30 days, if the users last login was in the office thats fine as it wi...

LFCNZ by • Engaged Sweeper
  • 3063 Views
  • 2 replies
  • 0 kudos

Closing and re-opening of tickets

Hi everyone,Just curious how others deal with this issue. We have several ticket types that get closed very quickly. Password unlocks, report reprint requests, etc. We often close these tickets at resolution. However, then the person replies to the e...

ewatson by • Engaged Sweeper II
  • 9388 Views
  • 5 replies
  • 0 kudos

Last User - Linux and MAC

Hi guys.I was wondering if the field "Last User" was available for MacOS and Linux computers. It works for Windows but not for Mac and Linux so far. There's any way to accomplish that?

Thieslei by • Engaged Sweeper
  • 1517 Views
  • 0 replies
  • 0 kudos

Helpdek Call Re-Opened

I am sure its a simple fix, but when I close a call and make it public the end user is often polite and replies with a Thanks", which then reopens the call and I have to close it again How do I avoid this while still informing the end user that the c...

bford by • Engaged Sweeper
  • 30297 Views
  • 25 replies
  • 0 kudos

Script to remove Windows apps?

Hello community,I ask aroundDid someone already have a deployment script to remove the Windows apps, like skype?I have already tried the Powershell but I always get the error "-196608"Would be great if someone could export the script and put it under...

EDV_OHZ by • Engaged Sweeper III
  • 3293 Views
  • 1 replies
  • 0 kudos