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omer_barel
Engaged Sweeper
Hi All

I'm sure many faced my issue, but I went through the forum and couldn't find 1 simple answer.

A lot of my computers are failiing in Lansweeper with RPC Unavailable or WMI Access denied error.

I went through the regular troubleshooting with no luck. Also tried the tester and check Group policy but that didn't help.

Is there any best practice for all the gpo settings I need to perform. Something like a full admin guide of sort?

Thanks

Omer
1 ACCEPTED SOLUTION
Hemoco
Lansweeper Alumni
You need to ensure that:
- ALL WMI traffic is allowed through your firewalls: http://www.lansweeper.com/kb/6/firewall.html
- The scanning credentials submitted in the Lansweeper web console under Configuration/Scanning Setup/Scanning Credentials have administrative privileges on the client machines you wish to scan.

If you continue to have problems, contact support@lansweeper.com and provide us with:
• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
• Screenshots of one problem machine’s Lansweeper webpage, if a page was generated. Show us the following tabs: Summary, Scan Time, Errors (if it exists).
• Screenshot of a connection test performed to the client machine using TestConnection.exe: http://download.lansweeper.com/tools50/TestConnection.exe
Perform the test on your Lansweeper server, check “alternate credentials”, submit the same credential used by Lansweeper to scan the machine and show us the entire test window.

View solution in original post

1 REPLY 1
Hemoco
Lansweeper Alumni
You need to ensure that:
- ALL WMI traffic is allowed through your firewalls: http://www.lansweeper.com/kb/6/firewall.html
- The scanning credentials submitted in the Lansweeper web console under Configuration/Scanning Setup/Scanning Credentials have administrative privileges on the client machines you wish to scan.

If you continue to have problems, contact support@lansweeper.com and provide us with:
• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
• Screenshots of one problem machine’s Lansweeper webpage, if a page was generated. Show us the following tabs: Summary, Scan Time, Errors (if it exists).
• Screenshot of a connection test performed to the client machine using TestConnection.exe: http://download.lansweeper.com/tools50/TestConnection.exe
Perform the test on your Lansweeper server, check “alternate credentials”, submit the same credential used by Lansweeper to scan the machine and show us the entire test window.