Remove SLA from Tickets

[Fujitaka]

Hey Guy's!

Our Team is using the Lansweeper Ticket-System for a few months now, and we decided that we don't need sla's.
Now I'm trying to figure out, how to actually remove the SLA portion from the Tickets in the Lansweeper API, since we don't need it anymore.

I've already tried disabling/removing it in the general settings, but that doesn't seem to change anything...


Thanks in advance and have a nice day!

[Esben_D]

You can disable the SLA in Configuration\General settings as you mentioned. However this will only disable it for new tickets.

To remove the sla of already existing tickets, you can select all the tickets (by using the checkbox next to the actions button) and using the remove SLA option (Action > Change > Change SLA > Remove SLA)