cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Fujitaka
Engaged Sweeper II
Hey Guy's!

Our Team is using the Lansweeper Ticket-System for a few months now, and we decided that we don't need sla's.
Now I'm trying to figure out, how to actually remove the SLA portion from the Tickets in the Lansweeper API, since we don't need it anymore.

I've already tried disabling/removing it in the general settings, but that doesn't seem to change anything...


Thanks in advance and have a nice day!
1 REPLY 1
Esben_D
Lansweeper Employee
Lansweeper Employee
You can disable the SLA in Configuration\General settings as you mentioned. However this will only disable it for new tickets.

To remove the sla of already existing tickets, you can select all the tickets (by using the checkbox next to the actions button) and using the remove SLA option (Action > Change > Change SLA > Remove SLA)

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now