RPC Unavailable

[Bpierce]

We have a deployment of 550+ windows machines and everything has worked great,

Recently we got more desktops so i got one and upon inital setup, create and asset and scan it,lansweeper then updates it of course, i edit some custom fields and then we put it with the rest of our spares.

During this time LS scanned it fine with no issues. About a month later i took the desktop and replaced my old one. After then, it would not scan, it just reports "RPC Unavailable". I have used the connection tester and it reports everything is fine. This issue is only present on this machine and one other (not same model).

LSpush works. But i dont want to rely on that for future updates.


Any ideas?

[carlos_costa]

UOU!!! I cleaned my list of credentials and the scan worked.

Bpierce thanks a lot!!!

[Bpierce · Accepted solution]

My issues ended up being this desktop had a local account that was part of the scanning credentials, that needed to be changed on this machine only (still not sure why) and once i corrected this, it scanned fine.

I had a backup login setup, but since it was not failing to login, it was not skipping to the 2nd login.

If this is not the case, then they were a great help to figure stuff out.

[carlos_costa]

Hi, I have de same problem! After the version 5131, it not scan some dasktops, it just reports "RPC Unavailable".

[Hemoco]

Can you please send us error screenshots of the problem and the connection tester to support@lansweeper.com

[Bpierce]

That is correct, FQDN, Hostname, IP (tested from server) all show "OK" on everything and all the correct values are there.

[Hemoco]

Did you try the connection tester from the server on both FQDN, hostname and IPAddress?