Schedule Follow Up Time

[WilsonTech]

Where can I schedule a ticket? If a ticket comes in at 8 AM and I want to schedule it for 10 AM, where do I do that?

Matt

[Esben_D]

I'm assuming that you mean setting a follow up time?

You can set a custom follow up, unfortunately, it is limited to entering days, not hours.

If you want to use hours, you could use an custom SLA instead of a follow up flag. More information about configuration an an SLA can be found here: https://www.lansweeper.com/kb/184/configuring-service-level-agreements.html