SNMP was not scanned, but existing record has SNMP info as of 12/25

[ariebg]

I've gone through the KB and found nothing unusual. Here's the output from device tester:

Lansweeper DeviceTester 7.0.0.1
Scanning Lansweeper Service (on this machine)..
	Status: Service not found
	Version: Executable not found
Pinging 10.90.211.18
	Ping ok.
	TTL: 63
Scanning TCP ports..
	Open ports:
		21 (FTP)
		23 (Telnet)
		443 (HTTPS)
		9100 (Jetdirect)
	Closed ports:
		22 (SSH)
		25 (SMTP)
		80 (HTTP)
		135 (EPMAP)
		139 (NetBIOS Session Service)
		445 (SMB)
		16992 (Vpro HTTP)
		16993 (Vpro HTTPS)
Scanning DNS..
	Could not scan DNS.
Scanning netbios (UDP)..
	Could not scan netbios
Scanning FTP..
	220 FTP Server Ready
Scanning SIP..
	Error: Socket exception ConnectionReset: An existing connection was forcibly closed by the remote host
Scanning HTTPS..
	Url: Https://10.90.211.18
	Certificate issuer:
		OU=J8013E, OU=3CD92B0D6B98, O=Hewlett-Packard Co., CN=HP Jetdirect 2B0D6B98
		OU=J8013E, OU=3CD92B0D6B98, O=Hewlett-Packard Co., CN=HP Jetdirect 2B0D6B98
	Response Uri: https://10.90.211.18/hp/device/this.LCDispatcher
	X-Frame-Options: SAMEORIGIN
	TRANSFER-ENCODING: chunked
	x-content-type-options: nosniff
	-ONNECTION: Keep-Alive
	Content-Language: en
	Cache-Control: no-cache
	Content-Type: text/html; charset=UTF-8
	Expires: Thu, 1 Jan 1980 00:00:01 GMT
	Server: HP-ChaiSOE/1.0
	Title: HP LaserJet P3015 Printers
Scanning SNMP..
	ObjectID: 1.3.6.1.4.1.11.2.3.9.1
	Hostname: NY-11-18
	Description: HP ETHERNET MULTI-ENVIRONMENT,ROM none,JETDIRECT,JD148,EEPROM V.43.82,CIDATE 12/28/2014
	Uptime: 313d 16h 39m 15s 740ms
	Networkprinter: HP LaserJet P3010 Series
	Printer status: Sleep mode on
	Printed pages: 6212
	MAC 2: 3C D9 2B 0D 6B 98
	IpForwarding: 2
	Serial B: VNBCB242TV
	Serial C: 
VNBCB242TV
	Interfaces: 2
	Toners:
		1.3.6.1.2.1.43.11.1.1.2.1.1: 1
		1.3.6.1.2.1.43.11.1.1.3.1.1: 1
		1.3.6.1.2.1.43.11.1.1.4.1.1: 3
		1.3.6.1.2.1.43.11.1.1.5.1.1: 21
		1.3.6.1.2.1.43.11.1.1.6.1.1: Black Cartridge HP CE255X		1.3.6.1.2.1.43.11.1.1.7.1.1: 19
		1.3.6.1.2.1.43.11.1.1.8.1.1: 100
		1.3.6.1.2.1.43.11.1.1.9.1.1: 69
Scanning VPRO RMCPPing..
	No reply to RMCP ping
Scanning DNS-SD..
	No reply to DNS-SD
Scanning UPNP..
	No reply to UPNP

WARNING: LANSWEEPER SERVICE NOT FOUND!
Done.

[KrisNelson]

The most logical answer to this is that your providing credentials to the devices tester that Lansweeper doesn't have.

-Kris

[Esben_D]

KrisNelson wrote:
The most logical answer to this is that your providing credentials to the devices tester that Lansweeper doesn't have.

-Kris

Yep. Step 1 is to double check your credentials in Lansweeper, or re-enter them to be sure.