SSO requiring sign-in every time. Not automatically signing in.

[david_kennedy]

Hi there.

We're facing an issue with SSO using Entra ID. When trying to access the app via Microsoft My Apps, it always redirects us to the Lansweeper Cloud login page rather than directly signing in to the board. All our other apps recognize the session and automatically sign us in, with Lansweeper being the only one that requires a sign-in every time. Is there something in the config that controls this? We are not using IdP-initiated SSO.

[DavidPK]

Hello there! 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Please provide a screenrecording of the issue you are having.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.