I'm just starting to look at the Helpdesk app. Seems by default all tickets are assigned to the ticket creator. How are tickets manually assigned or reassigned?How do I see ALL tickets? I currently see only a tab named My Tickets.Is there documentati...
Hi,Is it possible to move already created Knowledgebase entries between different groups within the knowledgebase? If not, Could I submit this as a feature request please? This would be handy to have a group that is for admin only for any articles th...
Whats the projected time frame of the next release and what will be included in it? Love lansweeper and its helpdesk but still need 1 item before I can switch....Thanks!
At our organization, we want to start using the Lansweeper Help Desk. However, many of our users will not utilize the help desk if they have to log in, no matter how simple it is.Is there a way for users to navigate to the Lansweeper help desk web pa...
Does Lansweeper support in place OS upgrades of it's servers?I have Lansweeper running on server 2008 R2 and I'd like to upgrade to 2012 R2.I searched the knowledge base and didn't really see anything.
I have assigned the permission for my admin+agent users to be able to delete tickets, however we are not receiving the function. I have attached a screenshot of the only options we have.
