The installed software is Empty

[baoluu]

Hello, 

We are having 2 machines in our environment, for some reason, under Software > Installed software. They are showing "No information found". 

These machines showed that they had the software before, but the software list is empty now. 

I really dont know what was the problem of it. Does anyone have any idea? 

Please see the attached picture as the reference. 

[baoluu]

FrankSc,

I attached the file from lsPush. 

The machines does have agent on, the version 11.1.10.0. We have around 1000+ machines, and only these 2 having the problem. These machines are not new. We created them in 2023; its weird that they show up just now. 

Thank you. 

[FrankSc]

Dear, 

We see that this seems to be a W10 machine, which should not be a problem normally. 
Maybe you need to look at how you are scanning the computers, with the scanning agent or not. As a test, you can also scan with LsPush and import the scan file. This may provide you already something.
If you can't figure it out, you could create a case with the Support team, they can assist further on this.