Unable to get email out using outgoing templates

[mgravi]

Our intent is to send email to the agent only when the ticket gets to a certain state (Action Required is a new state we created). I changed the existing State Change (Sent to Agent) template and checked this state, chose all the ticket types and all the priorities. Auto-reply option is chosen as State change (sent to agent) and this is the only template that is enabled.

Outgoing mailserver is configured properly as we get messages when notes are added.

I feel like I am missing something obvious. Any help is appreciated!!!

[Esben_D]

Just some initial things you might want to check:

• Are your agent options not preventing the email from being sent? Agent options can be found by clicking on the blue cogwheel icon in the top-right hand corner of the web console.
  
• Are you on the latest Lansweeper version (if not which one are you on?)
  
• Check your mailbox's sent folder for the outgoing email templates (are they there or not?)