Unable to have local sensor connect to AD or SCCM

[OleH]

We are using Lansweeper cloud and have a local sensor on a PC.

We want to have Lansweeper do an AD and SCCM scan, but are rejected.

To get the error message we try and do the Discoveryfrom the sensor, but get this message:
Something went wrong while starting the scan (Could not connect with Sensor '9d920529-822d-4466-bbd2-75af3b3fcd62' to start an ActiveDirectory API scan.)

What could be wrong ?

[DavidPK]

Hello there! 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.