Unable to Scan IP Address from Different VLAN

[gazy]

Hi,

I created a new VLAN and started moving workstations on the new VLAN. Previously Lansweeper used to scan the asset ok but now it doesn't scan the workstation on the new VLAN. I can ping it see it etc. but unable to scan the asset.
I am not sure what I have missed?

Thanks,

[pfrench1]

You will need to adjust rules on your switches and/or routers to allow Lan Sweeper traffic through the various ports used by Lan Sweeper.

[gazy]

There is no FW between corporate Vlans except Guest. I can ping the IP and access the shared from lansweeper server.

[marrngtn]

Do you have a FW between your VLANs?

Something like this happen to me.

At first I could scan all of my VOIP assets then one day and an upgrade later I could not....

There is a desktop utilitiy on the server that you can run to test the assets.

[fjca]

Can you ping it by IP AND by name from the Lansweeper machine ?
If yes, the we can rule out DNS/Netbios issues...

Is there some kind of firewall/ACL's between the VLANs ?
Something that blocks the DCOM/WMI Ports ?

Also, and that of course depends on your setup, changing the
LAN of a machine can make Windows change the Network Location
for the machine (from home/work to public, for instance) and
that triggers the local firewall... that should have blocked
the ping, but stranger things have happened...

[gazy]

Hi,

Is there no community support at all? To be honest, I am glad I didn't buy this product where there is no support at all.