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Resolved! Edit Ticket menu in Helpdesk

Hi! We are on Lansweeper v. 11.1.1.3.Using the drop-down menus in the "Edit ticket" window is bugged.When I have let's say a Category sub-menu where there's listed several ticket categories then the drop-down menu extends too much so I need to scroll...

Sanderr by • Engaged Sweeper II
  • 6143 Views
  • 9 replies
  • 0 kudos

Location and Icon sizes

Good morning!After years of putting it off, I've finally started to dive into the location mapping feature of Lansweeper.  I uploaded the floorplans that I have available, but they are fairly small.  Well, small enough that having all of the assets f...

Resolved! Exclude Scanning Assets w/Agents

Currently we have assets with LSAgent on them that are also in the IP range for network scans. Is there anyway to exclude workstations with the agent installed from these scans?Other assets in those ranges might not be able to run the agent or the in...

BigFish7 by • Engaged Sweeper
  • 1953 Views
  • 1 replies
  • 0 kudos

Resolved! Strange Problem - AssetID is being overwritten repeatedly

We have installed new access points in the network and configured them accordingly for SNMP.The problem:There is only a single entry for an access point, and when a new scan of the network is performed, you can see how the AssetID is overwritten from...

steffen by • Engaged Sweeper II
  • 1318 Views
  • 1 replies
  • 0 kudos

Resolved! No asset linked

We are having an issue where in the LsAgent category we have over 100 entries for - No asset linkedHow can I start to troubleshoot this as it only seems to be growing in terms of entries and I am concerned that these may be machines trying to report ...

Jonnym by • Engaged Sweeper II
  • 9681 Views
  • 5 replies
  • 1 kudos

CMDB questions last logged on vs owner

Is it possible to change the data to show the user who logged on most in within the last 5 logons on vs last logged on user. We are trying to dial in a report to show the owner vs last logged on user, as you might have a teammate or IT person log onc...

rickbell by • Engaged Sweeper
  • 1336 Views
  • 2 replies
  • 0 kudos

LsAgent Scanning Issues

We are having issues with some remote assets not showing up from LsAgent. I'm trying to narrow down what the reason could be, but had some questions regarding when LsAgent actually scans and sends information from a laptop.Does LsAgent run as soon as...

rinks by • Champion Sweeper II
  • 1935 Views
  • 1 replies
  • 0 kudos

May 2024 Virtual Office Hours Recording Now Available

Hello CommunityMissed our latest virtual office hours? No worries!  You can now watch the full recording of our May 2024 session here [Recording] Virtual Office Hours May 2024 - Lansweeper Community - 74809 We covered the latest Lansweeper updates, b...