General Discussion Forum - Lansweeper Community

Informal SysAdmin Day 2024 Giveaway entry/ies

Since I couldn't enter my "SysAdmin Day 2024 Giveaway" post (late) on July 24th, I'm posting my entry here for posterity before SysAdmin Day. If any other Sweeper has a contribution to add — sharing their favorite tech gadget, sidekick, or beverage —...

intune phone number import

Has anyone noticed that the phone numbers being imported from intune now have the Word "Primary" at the front? of the number. For Australian numbers this is a problem as it then can't add the last digit, so the phone number information is incomplete....

New E mail Threads generating in single ticket after the same ticket update

After the modern authentication update the helpdesk ticket updates are coming in the fresh E Mail with the same ticket number after a ticket update, we are finding difficulties to track the same as many fresh emails are generating after a ticket upda...

Not all devices showing in report

I created a report to show certain asset models. When ran, it only lists 5 assets when there are at least 15. If I look at one of the assets that is not listed and click its model type, the same 5 I see in the report are only listed. It does not even...

Cloud - message "Custom fields from the local web console will no longer be available in the cloud"

I noticed this message in app.lansweeper.com - it is unclear what Action we are to take. Is it saying that we will lose our on-premise Custom Fields in the Cloud? That they will never Sync Again? Only New Custom fields won't Sync? These fields conta...

Snmp Hikvision Camera's

Hey Support,We have about 40 hikvision cameras in our network. We recently installed lansweeper but we are not able to scan those camera's. It says the scan is successful but no info is given. Can you help us with that?

Migrating from osTicket to Lansweeper HelpDesk

Is there a guide on how to migrate the helpdesk ticket history from osTicket to Lansweeper?Currently using osTicket v1.14.2 on RHEL7 ... my Lansweeper is running on Windows2019.

Resolved! Automatically make other statuses than non-active assets active when they are rescanned

Hello LS Community,We have configured 'Automatically make non-active assets active when they are rescanned' (see attachment).Is this also possible for other statuses than 'non-active'? For example 'Stock' and 'Repair'. Practical example; Our service...

Increase the visibility Operational Technology with the new LS OT version - Available NOW

Hi all, Do you want to discover your OT assets with greater coverage and ease? We are pleased to announce that we have released a new version of Operational Technology's scanner that will allow you to scan more of your network assets. Download the in...

General Discussions

Forum Posts

Informal SysAdmin Day 2024 Giveaway entry/ies

intune phone number import

New E mail Threads generating in single ticket after the same ticket update

Not all devices showing in report

Cloud - message "Custom fields from the local web console will no longer be available in the cloud"

Snmp Hikvision Camera's

Migrating from osTicket to Lansweeper HelpDesk

Resolved! Automatically make other statuses than non-active assets active when they are rescanned

Increase the visibility Operational Technology with the new LS OT version - Available NOW

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Lansweeper SSO for on-premise

API Request

Possible bug: Uninstall lsagent is messing with fo...

Error in report of scanned registry keys

Self Hosted Lansweeper, How to change Helpdesk Mod...

Its possible to install or uninstall programs with...

macOS Agentless

Duplicate/incorrect peripherals on-prem

Edit Asset by API - Key not found

Web console not working