Windows 11 23h2 worksations scanned by Lansweeper are reporting outdated virus definition.

[jomfra]

Good Expert,

We recently install windows 11 version  23H2 on around 30 workstations and updated the  virus definitions .

We are currently using Symantec 14 for antivirus.

The issue is,  while the workstations shown  updated definitions,  Lansweeper is reporting the antivirus is outdated

I humbly request if any one can provide guidance on this issue.

Thank you 

[DavidPK]

When Lansweeper scans your Windows assets, most information is being retrieved from WMI. To retrieve Anti-Virus information, Lansweeper will in this case query the WMI class 'AntiVirusProduct'. When the information is scanned from WMI this is indicated by the green bug-shaped icon. More information on how Lansweeper retrieves Anti-Virus information can be found here:   https://www.lansweeper.com/knowledgebase/managing-anti-virus-software-reports/

If information is not stored correctly in WMI, could be the reason Lansweeper is seeing this is outdated.

Check the Antivirus Software Itself: Ensure your antivirus software is configured to update its WMI information regularly. You can use the below queries to see what is store in WMI. 

• wmic /namespace:\\root\SecurityCenter path AntiVirusProduct > lansweeperwmi1.txt
• wmic /namespace:\\root\SecurityCenter2 path AntiVirusProduct > lansweeperwmi2.txt

If all the info seems correct and since it's difficult to pinpoint the exact cause based on a single screenshot, we recommend submitting a support request. This allows our team to investigate further and provide more specific guidance