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User ticket submission

I am testing Lansweeper for our organization and I am able to create tickets via email but I can't seem to create them via the user dashboard. When a user goes to his/her dashboard and selects "New Ticket," they fill it out and select "Send" yet not...

revcall by • Engaged Sweeper
  • 5584 Views
  • 1 replies
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Adobe Acrobat 2017

Older version of Adobe Acrobat would show whether the user had Pro or Standard installed. This new version does not.

historical data

does lansweeper keep historical data for the information it captures like other NMS RRDtools?I'm looking to track things like disk space, toner usage, uptime, etc.if so where or how can i view this?

AM13337 by • Engaged Sweeper III
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  • 1 replies
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Search Hard Drive Serial Number

Is it possible to search for hard drive serial numbers through the main search function? The only way I have found is to use the Hard Drive Serial report and filter the report.

bandersen by • Engaged Sweeper II
  • 4922 Views
  • 1 replies
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tsysASSites

I'm trying to understand where the data comes from that populates tsysASSites table. How does this table get it's data? I see a missing AD Site and the server for this site and I'm trying to understand why.

AdmJLovejoy by • Champion Sweeper
  • 4228 Views
  • 1 replies
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IP address selection for Multi homed machines

I have a server that has 2 network cards and thus 2 IPs.When lansweeper picks the IP to show , it picks the wrong one and thus the IP LOCATION in lansweeper ends up not going where I want (ie Undefined)Is there any way to fix this?

danielm by • Champion Sweeper II
  • 7361 Views
  • 3 replies
  • 0 kudos

LanSweeper Ignoring Some VOIP Phones

We have two facilities that are are on separate subnets. The local subnet (172.16.x.x) is where the LanSweeper server is location. The remote subnet (172.18.x.x) is connected to the local subnet via Charter Fiber Ethernet service.We have VOIP desktop...

MrBob by • Engaged Sweeper III
  • 18837 Views
  • 9 replies
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