I've been trying to clean up our new installations (we had Lansweeper years ago and have just come back to using it), but when I go in and try to update systems labeled with the asset type "windows", it's disallowed. Meanwhile, we have plenty of thes...
We use the widget page to see how many tickets are open of each ticket type. However, that widget seems to be bugged with the "Firewall" tickets.Currently it says we have 2940 Firewall tickets (see attached screenshot)But when I go to the firewall ti...
It would make it extremely useful to get the canonical name of the asset from Active Directory into the database/system for reporting purposes (currently there is only a OU database column which is in the format OU=subfolderA,OU=computers,DC=domain,D...
Hello,Lansweeper does ping the assets and shows the successful ping with that green dot next to the assets IP address.My questions:How often does Lansweeper ping that asset? Every x minutes?And does Lansweeper ping the IP address or the hostname?Best...
The asset tag creation function of the on premises installation does not have the features we need... Does the cloud based one have any functionality to do this? I've search the KB and it directs me to AWS Tags, and the like...Thank you.
WE have several custom fields in our help desk module. What we'd like to be able to do is edit multiple tickets at once. Currently it only allows us to change basic fields, such as ticket type, ticket team, etc. We'd like to be able to select mul...
Hello Group,I'm new to Lansweeper and am running up against a puzzler - Our local server instance is set up to scan all AD computers and users daily as well as IP ranges on our LAN (not wifi)However... we find that only about 33% of our windows asset...
We recently had a large acquisition as well as a large group of users onboarded in the past week. I am going through the process of assigning assets to the users now, but for 100+ laptops, 50 monitors, docking stations, and headsets, it's a tedious p...
