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Knowledgebase Editors

First and foremost question, why is creating/editing KB articles limited to Agents Only?I would really like to see you guys create a separate KB permissions in the User Roles section. I would further suggest that you allow any user the ability to Cre...

Server down alerts?

I am looking for a way to get LanSweeper to send an email alert if one of my servers or managed switches goes offline, is this functionality available? I can't seem to find it..Many thanks

BarryG by • Engaged Sweeper
  • 12333 Views
  • 9 replies
  • 6 kudos

Knowledgebase - Subcategories possible?

Hey there!Is there any way or maybe a workaround that lets me add subcategories in the knowledgebase?-----Example:We want 2 main categories - Infrastructure and Application.Both of them should contain some subcategories.InfrastructureNetworkBackupApp...

Automatic Linking of Assets

We are starting to inventory iPhones that are being imported from Intune. Each phone shows a valid AD user but when you click the link for the user, the device is not listed on the user page. Is there a way to create that asset relation automatical...

brodiemac2 by • Champion Sweeper
  • 5416 Views
  • 3 replies
  • 2 kudos

Scan Eventviewer Application and Services Logs

Hi,It would be great if Lansweeper would be aple to scan a specified Event Applications and Services LogsFor instance Microsoft-Windows-Sysmon/OperationalI fully understand that all would be to much load but a specific one would be great since more a...

mecha by • Engaged Sweeper II
  • 2299 Views
  • 0 replies
  • 1 kudos

Default ticket configuration

It's been years since my original setup, but I remember having this same problem during the original configuration, namely: How do I configure the default ticket layout? I haven't been able to find the online documentation that I used previously.Th...

Deployment package to start other packages

Let's say I have Flash, Reader, and Shockwave with each it's own package. Let's say I want to make an Adobe package that installs all three. Right now I have to reproduce what I am doing with the three individual packages in one package. Now let's...

sullivane by • Champion Sweeper III
  • 25887 Views
  • 14 replies
  • 11 kudos

Quick copy a asset to new

When you need to add 1 to 5 asset, it takes some time create the sheet to do the import of asset. An example is when we do an inventory and find an asset missing in Lansweeper. Then I should be nice just to open an already existing asset and with a k...

beandre by • Engaged Sweeper
  • 6958 Views
  • 1 replies
  • 5 kudos

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