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Ability to pause the SLA timer

Please allow us to pause the SLA timer by ticket status.So many of our jobs are for part time staff or require a 3rd party for repair.We desperately need to be able to pause tickets until users or vendors can respond to our requests for information.

Force Lansweeper to use a list of Domain Controllers

Hello, I would like to have the option to force Lansweeper to use a list of Domain Controllers for getting AD information, instead of doing a domain wide search and them trying them all.We are migrating our local/national domains to the Enterprise Wo...

fjca by • Champion Sweeper II
  • 7722 Views
  • 2 replies
  • 7 kudos

Lansweeper updates without stopping whole IIS service

I would appreciate if Lansweeper wouldn't stop the whole IIS service when updateing the website part of our installation.There are more than just the Lansweeper site hosted on our IIS server, so updates can only be done in maintenance hours.Isn't sto...

HStr by • Engaged Sweeper II
  • 4974 Views
  • 4 replies
  • 2 kudos

multiple scanning servers with granular permission

Hi,is it possible to grant single users or a group specific permissions on one scanning server?For example, you have an environment with site A, B and C.A is running the master scanning server incl. Database etc., but in site B and C you run onlya sc...