Participate in a 60-minute online interview with Lansweeper and receive a $100 Amazon Voucher! We are dedicated to enhancing the experience of our Site (Cloud) and would love to get your input. In appreciation of your time, we will provide a $100 Am...
As it stands, any Agent can add time on behalf of any other Agent, but only if the agent who worked has added a comment/note to the ticket.This stands in contrast with Spiceworks, which facilitates being able to add time for anyone else at any time.I...
I have 2 features I would like to be able to use in the helpdesk system.1. When an agent replies to an email for a unassigned ticket, we would like that ticket to be assigned to them.2. When an agent is assigned to a ticket, we would like the team ...
I'm working with a new network and while the software reports are helpful, it would be nice if i could view what is listed here C:\ProgramData\Microsoft\Windows\Start Menu\Programs.
Dear Lansweeper team,I would very much like to see a cooperation between Passmark Software and you. It would be very nice to have the test results from http://www.cpubenchmark.net/ integrated in Lansweeper.I sometimes look up performance data of lans...
We develop several custom reports, in same cases we work on several similar reports at the same time. Being able to add a text comment to the report would allows us to document the purpose of the report and keep track of different version of similar ...
I was wondering if there is anyway to set a ticket to "Closed" or "In Progress" while creating the ticket?
Is it possible to define a list of assets to be used as the values for a custom ticket field value rather than a text list?Example, I have a support ticket type of Copier Support that has a custom ticket field dropdown that is a list of the devices.....
Hello,Is there a way to make a CC Users selection required by the User on a specific ticket type?Our Facilities department is an Agent Team and they would like the User to be required to make a CC Users selection on their Facilities ticket type. They...
