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Linked Tickets - Helpdesk Workflow/Subordinate Tickets

Please add help desk workflows with multiple ticket generation. For example, a new user request submitted to the Help Desk should be configurable to spin out multiple tickets for things like machine build, account creation, phone # assignment, and s...

Teebs88 by • Engaged Sweeper II
  • 8925 Views
  • 4 replies
  • 18 kudos

GUI Interface / Interaction with Asset ID

I will try to be brief, though it may get wordy....you've been warned! I perform a lot of data entry per asset when tracking components across the enterprise. I rely heavily on the custom1-20 fields provided and utilize a ton more of the provided ta...

mhammond by • Champion Sweeper
  • 1805 Views
  • 0 replies
  • 0 kudos

Event log scanning for Applications and Services Logs

I know Lansweeper scans the standard Windows event logs, but I would like to also be able to gather events from the "Applications and Services" logs in the event viewer. One log I want to get events from is the AppLocker EXE and DLL log which is loca...

abarker5 by • Engaged Sweeper II
  • 12355 Views
  • 5 replies
  • 2 kudos

Column heading adjustment

It would be nice to be able to somehow adjust column headers and size. Being able to add or remove columns to include pertinent information such as last scan result or removing the location column.

Dennis by • Engaged Sweeper II
  • 2088 Views
  • 0 replies
  • 6 kudos

User Ticket search expansion

We get duplicated tickets all the time. Our users need to be able to search on ALL submitted tickets from All users, not just their own. This should be a user role something like: VIEW ONLY ALL TICKETS. Limiting to certain Teams would also come in ha...

Adding another priority section

Hi,Is there a way to add a fourth priority section in the Lansweeper web console? Currently there is a High Priority, Important and Informational section, as case 1, 2 or 3 respectively in the page it-reports. This seems linked to the configuration c...

pentel by • Engaged Sweeper III
  • 13630 Views
  • 6 replies
  • 0 kudos

Allow non agents to view submitted tickets

We would like the ability to allow non agents to view only tickets submitted by their department, specific assets, users etc. We have multiple department/divisions in our environment and it would be useful to some of the managers to see what tickets...

steveb by • Champion Sweeper
  • 2122 Views
  • 0 replies
  • 1 kudos
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