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update ticket attributes by email / tickets anywhere

we migrated from spiceworks a couple years ago and I really miss their "tickets anywhere" feature.basically you could send commands via email to your helpdesk. I think this has been brought up before and I apologize if there is a feature request sec...

drtag8 by • Engaged Sweeper
  • 8377 Views
  • 2 replies
  • 4 kudos

Resolved! Helpdesk Ticket "On-Hold"

Hi,I have created a new status for our helpdesk tickets called "On-hold".This will be used where we agree with our customer that a job will be done at a currently undefined date/time in the future but we still want to keep this ticket open.We would w...

Report GPO's

We are slowly rolling out a WSUS server in our network, and are using group policy to add computers to it. We're likely going to end up with several different kinds of GPO just for this function, and will probably use GPO's more extensively in the fu...

jnelson by • Engaged Sweeper III
  • 9343 Views
  • 2 replies
  • 3 kudos

Rest API for Scanning

We recently purchased a large number of Polycom phones as we replaced our old on-prem system. These phones do not have SNMP functionality. They do have a rest api that can be turned on and called. It would be nice to have a scanning agent that could ...

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