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Assigning helpdesk tickets

I have 2 features I would like to be able to use in the helpdesk system.1. When an agent replies to an email for a unassigned ticket, we would like that ticket to be assigned to them.2. When an agent is assigned to a ticket, we would like the team ...

Window Start Menu Items

I'm working with a new network and while the software reports are helpful, it would be nice if i could view what is listed here C:\ProgramData\Microsoft\Windows\Start Menu\Programs.

Integration of hardware performance test results

Dear Lansweeper team,I would very much like to see a cooperation between Passmark Software and you. It would be very nice to have the test results from http://www.cpubenchmark.net/ integrated in Lansweeper.I sometimes look up performance data of lans...

lanwol86 by • Engaged Sweeper II
  • 4427 Views
  • 1 replies
  • 2 kudos

Ability to add a comment to custom reports

We develop several custom reports, in same cases we work on several similar reports at the same time. Being able to add a text comment to the report would allows us to document the purpose of the report and keep track of different version of similar ...

LinHD by • Engaged Sweeper II
  • 4799 Views
  • 2 replies
  • 2 kudos

Asset in Custom Tickets Field

Is it possible to define a list of assets to be used as the values for a custom ticket field value rather than a text list?Example, I have a support ticket type of Copier Support that has a custom ticket field dropdown that is a list of the devices.....

mhaug by • Engaged Sweeper
  • 3834 Views
  • 1 replies
  • 0 kudos

Make CC Users selection required

Hello,Is there a way to make a CC Users selection required by the User on a specific ticket type?Our Facilities department is an Agent Team and they would like the User to be required to make a CC Users selection on their Facilities ticket type. They...

Microsoft Teams and Lansweeper Helpdesk API integration

So we know that Lansweeper has API functionality with it's helpdesk module. My org is running MS teams, and I'd like to be able to somehow integrate the both systems together - Either agents or users can query their tickets - Or we make a chat bot t...

TurboGFF by • Engaged Sweeper III
  • 14519 Views
  • 6 replies
  • 12 kudos