Fall Launch Q&A Hello Community, We’re excited to announce the Lansweeper Fall Launch Event! Will you be joining us? Our next big release is scheduled for Tuesday 19th November, 2024. Fall Launch Highlights: Collective Intelligence: Learn about ...
We develop several custom reports, in same cases we work on several similar reports at the same time. Being able to add a text comment to the report would allows us to document the purpose of the report and keep track of different version of similar ...
I was wondering if there is anyway to set a ticket to "Closed" or "In Progress" while creating the ticket?
Is it possible to define a list of assets to be used as the values for a custom ticket field value rather than a text list?Example, I have a support ticket type of Copier Support that has a custom ticket field dropdown that is a list of the devices.....
Hello,Is there a way to make a CC Users selection required by the User on a specific ticket type?Our Facilities department is an Agent Team and they would like the User to be required to make a CC Users selection on their Facilities ticket type. They...
So we know that Lansweeper has API functionality with it's helpdesk module. My org is running MS teams, and I'd like to be able to somehow integrate the both systems together - Either agents or users can query their tickets - Or we make a chat bot t...
While Lansweeper has made great progress in the Helpdesk reporting, I believe a report showing the raw notes entered into a ticket would be the last feature to make the Helpdesk reporting to be able to stand alongside it's competitors. For example, t...
It'd be helpful if we could track Applications that user's install from the Windows Store. Is this something that can be tracked and added?
Hi,it's possible to add %userprofile% parameter in the File and Registry Scanning?Tks!
