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Feature request: Add time worked for other agents

As it stands, any Agent can add time on behalf of any other Agent, but only if the agent who worked has added a comment/note to the ticket.This stands in contrast with Spiceworks, which facilitates being able to add time for anyone else at any time.I...

dhoward by • Engaged Sweeper III
  • 3404 Views
  • 1 replies
  • 1 kudos

Assigning helpdesk tickets

I have 2 features I would like to be able to use in the helpdesk system.1. When an agent replies to an email for a unassigned ticket, we would like that ticket to be assigned to them.2. When an agent is assigned to a ticket, we would like the team ...

Window Start Menu Items

I'm working with a new network and while the software reports are helpful, it would be nice if i could view what is listed here C:\ProgramData\Microsoft\Windows\Start Menu\Programs.

Integration of hardware performance test results

Dear Lansweeper team,I would very much like to see a cooperation between Passmark Software and you. It would be very nice to have the test results from http://www.cpubenchmark.net/ integrated in Lansweeper.I sometimes look up performance data of lans...

lanwol86 by • Engaged Sweeper II
  • 4493 Views
  • 1 replies
  • 2 kudos

Ability to add a comment to custom reports

We develop several custom reports, in same cases we work on several similar reports at the same time. Being able to add a text comment to the report would allows us to document the purpose of the report and keep track of different version of similar ...

LinHD by • Engaged Sweeper II
  • 4887 Views
  • 2 replies
  • 2 kudos

Asset in Custom Tickets Field

Is it possible to define a list of assets to be used as the values for a custom ticket field value rather than a text list?Example, I have a support ticket type of Copier Support that has a custom ticket field dropdown that is a list of the devices.....

mhaug by • Engaged Sweeper
  • 3886 Views
  • 1 replies
  • 0 kudos

Make CC Users selection required

Hello,Is there a way to make a CC Users selection required by the User on a specific ticket type?Our Facilities department is an Agent Team and they would like the User to be required to make a CC Users selection on their Facilities ticket type. They...

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