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Asset in Custom Tickets Field

Is it possible to define a list of assets to be used as the values for a custom ticket field value rather than a text list?Example, I have a support ticket type of Copier Support that has a custom ticket field dropdown that is a list of the devices.....

mhaug by • Engaged Sweeper
  • 4202 Views
  • 1 replies
  • 0 kudos

Make CC Users selection required

Hello,Is there a way to make a CC Users selection required by the User on a specific ticket type?Our Facilities department is an Agent Team and they would like the User to be required to make a CC Users selection on their Facilities ticket type. They...

Microsoft Teams and Lansweeper Helpdesk API integration

So we know that Lansweeper has API functionality with it's helpdesk module. My org is running MS teams, and I'd like to be able to somehow integrate the both systems together - Either agents or users can query their tickets - Or we make a chat bot t...

TurboGFF by • Engaged Sweeper III
  • 15897 Views
  • 6 replies
  • 13 kudos

Helpdesk reporting with description

While Lansweeper has made great progress in the Helpdesk reporting, I believe a report showing the raw notes entered into a ticket would be the last feature to make the Helpdesk reporting to be able to stand alongside it's competitors. For example, t...

Null by • Engaged Sweeper II
  • 4343 Views
  • 1 replies
  • 0 kudos

Windows Store Applications

It'd be helpful if we could track Applications that user's install from the Windows Store. Is this something that can be tracked and added?

mhaymore by • Engaged Sweeper II
  • 20370 Views
  • 10 replies
  • 10 kudos

Mobile App for IOS/Android

I know this idea has been touched on before and I apologize if you think I'm beating a dead horse. However, I wanted to touch on the possibility of making a Mobile App (Android & IOS) still.I'm not talking for simple viewing/editing. No, I am suggest...

jfelland by • Engaged Sweeper
  • 10037 Views
  • 1 replies
  • 15 kudos
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