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SLA calculation

Hi,It would be great if we had the option to define how the SLA count is calculating based on a ticket status.For example: A ticket in status 'awaiting response' is not ment to count down the SLA timing as this is an action depending on the user itse...

ptondele by • Engaged Sweeper II
  • 11411 Views
  • 6 replies
  • 3 kudos

HP Thin Client

I am trying to audit the monitors connected to HP Thin Clients, these devices run Linux 4.15.7-hp #10 SMP, by default Lansweeper picks up most of the hardware in the device but not the monitors. If I look at the /var/log/xorg.0.log file I can see the...

Resolved! Helpdesk information boxes

Hi Folks,When setting up custom fields for a ticket type, we can add additional selection fields.I would like to have an info box showing information based on the users selection.for example, if a user selects "Access to WiFi", it would display an in...

Automatically reopen ticket after certain date?

Hi,I'm wondering if it's possible to automatically reopen tickets after a certain date that you set in the ticket?For example we have some tickets that handle certain access for users for a fixed time only (e.g. a week).But we sometimes forget to reo...

Toggle reports as favourites or to top of list

Hi,New to Lansweeper and it's giving us loads of information that we have never had before, so thank you. In Reports could we have the ability to toggle specific reports as favourites, preferably by organisation as well as at user levels. So that w...

Gillian by • Engaged Sweeper II
  • 6188 Views
  • 2 replies
  • 1 kudos

Default Sort by IP Address

Don't know why this isn't a "feature" already. EVERY TIME you enter the IP Location page you have to sort by IP address manually. Extremely frustrating. Default is by AssetName and apparently can't be changed.

sbarbee by • Engaged Sweeper
  • 3422 Views
  • 1 replies
  • 1 kudos

Resolved! Can lansweeper report on drivers

While I assume it cannot hit all MFG, it does talk to several manufacturers like Dell, HP. Perhaps it could interrogate those vendors and get latest drivers list by service tag/sn like it does warranty? then we could get a report of what is out of da...

AZHockeyNut by • Champion Sweeper III
  • 6894 Views
  • 2 replies
  • 2 kudos

Share Size Report

Hello,Is it possible to create a report based on share size of a network file share?For example:\\servername\share\ Share Size Quota: 500GB Current Share Size: 250GB\\servername\share2\ Share Size Quota: 75GB Current Share Size: 50GBI only se...

PFDTOC by • Engaged Sweeper
  • 5247 Views
  • 2 replies
  • 1 kudos