Product Discussions

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🐝Unlock Data Insights with Community Hivemind

Hi everyone,  I hope you have had a good week! I am reaching out to share details about a new peer to peer initiative called Community Hivemind. This project is designed to give you practical, real-world insights from other Lansweeper users. By parti...

Hivemind cover 2024-05-16 113237.jpg
Mercedes_O by Community Manager
  • 0 replies
  • 7 kudos

Ticket CC Info

I have a mailbox set up ( that the Lansweeper Help Desk is configured to check for tickets. Occasionally an HR employee will e-mail the help desk with new employee notifications and they copy everyone else that needs to know ab...

HarkinsIT by Champion Sweeper
  • 4 replies
  • 2 kudos

USB DeviceID Truncated?

I need the whole DeviceID that is returned by WMI e.g. PCI\VEN_8086&DEV_A12F&SUBSYS_8054103C&REV_31\3&11583659&0&A0 but Lansweeper is only returning/storing 3&11583659&0&A0. Is there any plans for it to hold the true DeviceID?Thanks,Howard

hfcooper by Engaged Sweeper
  • 1 replies
  • 0 kudos

Helpdesk Agent - Auto Ticket Assignment vs. Schedule

Due to the current limitations of the helpdesk system it is not possible to enable tickets to be auto assigned via round robin/etc.. if you have multiple shifts of technicians.My organization has a 24/7 helpdesk which means we run 3 shifts of technic...

ARMC by Engaged Sweeper II
  • 1 replies
  • 2 kudos

define default filters

is there a possibility to define default filters, preferable that can be assigned to default web users, different type of profiles

ptondele by Engaged Sweeper II
  • 4 replies
  • 1 kudos

Using Active Directory "Group" for "User Relations"

We want to establish various contacts for a server asset. These contacts would be easier to manage if we could associate a team instead of an individual. Is that possible? So far, we only see user accounts from Active Directory show up in the pop-...

JGuthrie by Engaged Sweeper
  • 2 replies
  • 0 kudos

full vulnerability scanning

even as an add on module? I would pay for that. seems like the products I can find are hugely expensive and do a lot of the same things. we already see the benefit with LS and the wannacry scans or the intel bios scans, what about making this more fe...

AZHockeyNut by Champion Sweeper III
  • 7 replies
  • 2 kudos

import MIB

Is there anyway to import MIB for snap devices? I have some MIB files for an SNR-S2985G-24T that I would like to add to my lansweeper install. Anyway to do that?

TimAlex by Engaged Sweeper II
  • 2 replies
  • 1 kudos