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Ticket CC Info

I have a mailbox set up (helpdesk@mydomain.com) that the Lansweeper Help Desk is configured to check for tickets. Occasionally an HR employee will e-mail the help desk with new employee notifications and they copy everyone else that needs to know ab...

HarkinsIT by • Champion Sweeper
  • 11627 Views
  • 4 replies
  • 2 kudos

USB DeviceID Truncated?

I need the whole DeviceID that is returned by WMI e.g. PCI\VEN_8086&DEV_A12F&SUBSYS_8054103C&REV_31\3&11583659&0&A0 but Lansweeper is only returning/storing 3&11583659&0&A0. Is there any plans for it to hold the true DeviceID?Thanks,Howard

hfcooper by • Engaged Sweeper
  • 4550 Views
  • 1 replies
  • 0 kudos

Helpdesk Agent - Auto Ticket Assignment vs. Schedule

Due to the current limitations of the helpdesk system it is not possible to enable tickets to be auto assigned via round robin/etc.. if you have multiple shifts of technicians.My organization has a 24/7 helpdesk which means we run 3 shifts of technic...

ARMC by • Engaged Sweeper II
  • 4881 Views
  • 1 replies
  • 2 kudos

define default filters

is there a possibility to define default filters, preferable that can be assigned to default web users, different type of profiles

ptondele by • Engaged Sweeper II
  • 11406 Views
  • 4 replies
  • 1 kudos

Using Active Directory "Group" for "User Relations"

We want to establish various contacts for a server asset. These contacts would be easier to manage if we could associate a team instead of an individual. Is that possible? So far, we only see user accounts from Active Directory show up in the pop-...

JGuthrie by • Engaged Sweeper
  • 5513 Views
  • 2 replies
  • 0 kudos

full vulnerability scanning

even as an add on module? I would pay for that. seems like the products I can find are hugely expensive and do a lot of the same things. we already see the benefit with LS and the wannacry scans or the intel bios scans, what about making this more fe...

AZHockeyNut by • Champion Sweeper III
  • 15091 Views
  • 7 replies
  • 2 kudos

import MIB

Is there anyway to import MIB for snap devices? I have some MIB files for an SNR-S2985G-24T that I would like to add to my lansweeper install. Anyway to do that?

TimAlex by • Engaged Sweeper II
  • 7682 Views
  • 2 replies
  • 1 kudos
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