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dispatching by mail from when ticket is not a new ticket

Hi,how can I change Status of an existing ticket by a reply to agent of this team?For example if I have a ticket open with team A and I change the Team, a mail arrive to a new team with "A ticket has been assigned to your team."I want that when the t...

Andrea by • Engaged Sweeper III
  • 4215 Views
  • 1 replies
  • 1 kudos

User Info Tab

When viewing a ticket and going to the User Info tab, is it possible to either create a link from/with the IP address using a custom protocol handler, or add an entry for one of the advanced actions? The idea being to easily launch the remote admin s...

ktownes by • Engaged Sweeper
  • 8472 Views
  • 1 replies
  • 0 kudos

User Restriction

Hello,I want to create a user on my lawnsweeper installation that can manage only some asset in a specific "Asset Group".How can manage this thnik?Regards

manelnas by • Engaged Sweeper II
  • 4150 Views
  • 1 replies
  • 1 kudos

Active Agent Time

https://www.lansweeper.com/forum/yaf_postst14604_Helpdesk-report-on-Agents-active-time-spent-on-tickets.aspx#post50043I didn't want to necropost on my old post. Any update on this? Is the feature request going to be implemented? Thank you!-MC

Distributed Wake On Lan

as described in the PDQ article:https://www.pdq.com/blog/wake-on-lan-wol-improvements-in-pdq-inventory-6/Distributed Wake On Lan: attempts to contact an online computer in the last known subnet of the target that you are waking up. A command will be...

jperryman by • Engaged Sweeper II
  • 9217 Views
  • 2 replies
  • 0 kudos

File Scanning Shortcuts Update

Similar to a question asked in 2011. Are you able to file scan shortcut properties? At the time you said you couldn't, but has that changed? I would like to scan for computers with a specific "target" or "start in" path on shortcut properties. Thanks...

tcampbell by • Engaged Sweeper
  • 3918 Views
  • 1 replies
  • 0 kudos

Default asset pricing

Is there a way to give a specific asset a default price. for instance A HP Z440 workstation has a standard price of €2000,- and that we can create a report with all the assets on it and the price?Otherwise we have to put the price on each individual ...

pvanlien by • Engaged Sweeper III
  • 6042 Views
  • 2 replies
  • 1 kudos
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