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‎03-18-2011 09:13 AM
Hi,
now you have added 'assets' to LanSweeper - would it be possible to add a small ticket system? Than lansweeper would be perfect! We also would pay for the ticket system of course.
The ticket system should have this features (at the end):
- technican assigned to ticket (with history)
- user assigned to ticket
- asset assigned to user / ticket
- state: open / closed / waiting
- at the asset you could see all tickets to this asset
and i think there would be some more wishes from other users... So - would that be an interesting 'add-on' for LanSweeper?
Another idea is to find a ticket software which could be fully connected with lansweeper. Is there any software doing this in the moment?
Kind Regards,
Daniel Merbecks
now you have added 'assets' to LanSweeper - would it be possible to add a small ticket system? Than lansweeper would be perfect! We also would pay for the ticket system of course.
The ticket system should have this features (at the end):
- technican assigned to ticket (with history)
- user assigned to ticket
- asset assigned to user / ticket
- state: open / closed / waiting
- at the asset you could see all tickets to this asset
and i think there would be some more wishes from other users... So - would that be an interesting 'add-on' for LanSweeper?
Another idea is to find a ticket software which could be fully connected with lansweeper. Is there any software doing this in the moment?
Kind Regards,
Daniel Merbecks
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‎03-18-2011 01:39 PM
Hello,
www.zendesk.com is an internet-service, right? And lansweeper is a local installed service - so I think, that's not the perfect integration...
Think about your internet connection - cut your internetconnection, cut your helpdesk?
Kind Regards,
Daniel Merbecks
www.zendesk.com is an internet-service, right? And lansweeper is a local installed service - so I think, that's not the perfect integration...
Think about your internet connection - cut your internetconnection, cut your helpdesk?
Kind Regards,
Daniel Merbecks
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‎03-18-2011 01:16 PM
I woudl be very nice if you integrated with ZenDesk!
http://www.zendesk.com/integrations
http://www.zendesk.com/integrations
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