→ 🚀What's New? Explore Lansweeper's Fall 2024 Updates! Fall Launch Blog !

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Casslloyd
Lansweeper Employee
Lansweeper Employee

Hey there, Lansweeper Community!

We’re excited to announce the release of the latest version of the Lansweeper Apps for Jira Service Management (JSM) Ticket Enrichement and JSM Assets! This powerful update takes our integration to the next level, delivering enhanced functionality, more seamless workflows, and greater value for IT service management.

With this new version, you can now leverage real-time IT asset data directly within your JSM Ticket Enrichment environment to accelerate ticket resolution, reduce errors, and provide your service desk teams with the data they need – right at their fingertips. 

Whether you’re working on incident management, problem tracking, change planning or other critical service desk tasks, Lansweeper ensures your team has the most accurate and up-to-dateasset data available within JSM Assets.

Key Features:

  • Real-time Asset Discovery: Automatically discover and sync IT asset data with your JSM system for faster issue resolution.
  • Enhanced ITSM Workflows: Seamlessly integrate asset data into incident, problem, and change management processes for more efficient operations.

If you’re looking for a way to optimize your IT service management processes and take control of your IT asset data, now is the time to download the latest version of the Lansweeper Apps for JSM. Get it here!

As always, please feel free to share your experiences and any questions you have with the rest of our community!

Best,
The Lansweeper Team

2 REPLIES 2
swright
Engaged Sweeper II

Hi, I just setup the LW / Assets integration.  Do you have any use-cases and/or whitepapers on how others have leveraged the integration?

Casslloyd
Lansweeper Employee
Lansweeper Employee

We sure do, but its not ready to be published yet ... we would be happy to set up a call with you to walk you thru them ... We have use cases for service, problem, change and incident. Along with HR (onboarding offboarding) IT secuirty and SW catalogue. 

Please let me know if you would like to set up a call for us to walk you thru, or if you would like to wait for the documentation.